Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@goriversidedesigns.com

Checkout and Discounts

All coupon codes must be entered at check-out. Discounts will not apply to any items that are apart of discounted collections.

Discounted Collections List:

  • Liquidation Sale
  • On the Way Out!
  • Only One Sale
  • Steel Deals
  • Ways to Save

Order Cancellations, Returns, and Modifications

Order Cancellations:

  • Stock Products (products without customization):
    • You may cancel your order free of charge any time before shipment by reaching out to support@goriversidedesigns.com. Someone from our team will respond within 1 business day of your request. Our customer service hours are 7 AM - 5 PM CST Monday - Friday.
    • If your order was shipped before your request was processed, you will need to request a return. (shipping charges may apply)

  • Customized Products (products with custom text)
    • Any product with customization can be canceled free of charge before the manufacturing process has begun.
    • If we have already began the manufacturing process and you would still like to cancel, you may only be eligible for a partial refund.

Product Questions

Select the color you want to see from the product options and the corresponding image will show.

Each product's dimensions are listed in the product's description and are rounded to the nearest .25". Dimensions are calculated from the orientation of the product's image.

Can you make a design that is not offered on your website?

  • Yes we can! You can submit your design request here and someone from our team will begin to consult you on your custom creation!
  • The time to process your request can vary based on, but not limited to, the following: 
    • Customer's response time to revisions and payment requests
    • The clarity and amount of details given by the customer. We encourage you to submit as many images as possible and to request examples of previous creations. The more information we can get, the quicker we can create your steel masterpiece!

Can you modify a product's design?

  • Absolutely! You can submit your request here. (additional fees my apply)

Please Note: Custom designs will be quoted based on multiple factors [design size, number of colors requested, LTL freight cost (if applicable), and design complexity]

Shipping

Our current time to ship averages 5-7 business days from the customer's order date. In some cases, some orders may take up to 2-3 weeks from the customer's order date. Carriers typically deliver within 3-5 days after shipment.

The lead time on your specific order depends on several things including, but is not limited to:

  • Number of items in your order
  • Number of customized items in your order
  • Number of different colors in your order, items with more than one color take longer to fabricate & manufacture.
  • COVID-19 Restrictions (Supply/Manufacturing Delays)
    • USPS and UPS are experiencing unprecedented package increases and limited employee availability due to impacts caused by COVID-19.

Lead-Times can also fluctuate based on the following factors:

  • Equipment Malfunctions
  • Invalid Shipping Addresses
  • Local Weather Transit Delays
  • Federal Holidays 

We currently use UPS, USPS, and FedEx to ship our orders. We use the carrier that offers you the best rate in order to keep shipping costs down. If one of these carrier does not ship to your address, please contact support@goriversidedesigns.com so that we can ensure that your order is delivered on the first attempt.

Please Note:

  • If your order contains a 36" sized item, we will not be able to ship your order to a PO Box.
  • If you request a preferred carrier, additional shipping costs may apply.