Contact Us

Thanks so much for for inquiring about our customer service here at Riverside Designs!
Currently, your fastest most efficient way to reach us is via email. Our dedicated customer service representatives are here to serve you Monday - Friday 8 AM to 5 PM CST. Please allow 24-48 hours for a response time. We highly advise sending one Email only, as multiple messages push your name down in the queue!
Our email address is  
Alternatively, you can call our toll free number at 1-833-RDMETAL or 1-833-736-3825. Phone support is available: 
10 AM and 5 PM CST Monday through Thursday 
10 AM to 3 PM on Friday.
Please check your email inbox after making a call for a response, as you may receive important tracking information in response. 
***We will not take payment information or custom orders over the phone.***
We will NOT TOLERATE hateful speech and/or verbal abuse to our customer service staff members. Violating this policy will result having your number blocked. We value our staff and their mental well being, and we hold our customers to the same standard. 
Facebook Support, Amazon, and Etsy Support are available Monday - Friday 8 AM to 3 PM CST.
We love our Facebook fans! Make sure you to like our page! 

Return Policy: Return services may be delayed as a result of COVID-19 safety measures.
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, We will help ensure you find the perfect addition to your home! You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:
  • Clearance items
  • Gift cards
  • Personalized items including monograms, address signs, etc.
Any outbound shipping charges collected on the order will not be refunded. However, if your item is damaged or defective , these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution. Your business matters to us and with Riverside Design, the sky is the limit! We are here for you!