Hey, Thanks so much for for inquiring about our customer service here at Riverside Designs! Currently, your fastest most efficient way to reach us is via email. Our dedicated customer service representatives are here to serve you Monday - Friday 8 A.M Central Time - 6 P.M Central Time. Please allow 24-48 hours for a response time. If you send multiple emails that DOES push response time down the list! We highly advise sending one Email only! Our email address is support@goriversidedesigns.com

Facebook messages and customer service are answered: Monday - Friday 8 A.M Central Time - 6 P.M Central Time. We love our Facebook fans! Make sure you to like our page! https://www.facebook.com/search/top?q=riverside%20designs

Return Policy: Return services may be delayed as a result of COVID-19 safety measures.
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, We will help ensure you find the perfect addition to your home!You can return most items for a refund or store credit within 5 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:
  • Clearance items
  • Gift cards
  • Personalized items including monograms 
Any outbound shipping charges collected on the order will not be refunded. However, if your item is damaged or defective , these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution. Your business matters to us and with Riverside Design, the sky is the limit! We are here for you! 

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