Hey,
Thanks so much for for inquiring about our customer service here at Riverside Designs!
Currently, your fastest most efficient way to reach us is via email. Our dedicated customer service representatives are here to serve you Monday - Friday 8 AM to 5 PM CST. Please allow 24-48 hours for a response time. We highly advise sending one Email only, as multiple messages push your name down in the queue!
Our email address is support@goriversidedesigns.com
Please check your email inbox after contacting us for a response, as you may receive important tracking information in response.
***We will not take payment information or custom orders over the phone.***
***
Facebook Support, Amazon, and Etsy Support are available Monday - Friday 8 AM to 3 PM CST.
We love our Facebook fans! Make sure you to like our page!
We love our Facebook fans! Make sure you to like our page!
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, We will help ensure you find the perfect addition to your home! You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
- Clearance items
- Gift cards
- Personalized items including monograms, address signs, etc.
Any outbound shipping charges collected on the order will not be refunded. However, if your item is damaged or defective , these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution. Your business matters to us and with Riverside Design, the sky is the limit! We are here for you!
