Return Due To Change Of Mind
All sales on personalized items are final once the item has been produced. Riverside Designs will happily accept returns on non-personalized items due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed
(Riverside Design) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Riverside Design will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Riverside Design to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
What is the product made out of? - Our products are made of 18 Gauge Steel
Can the item be placed outside? - Yes, our Steel products are Powder-Coated for durability so that it can be used outside or inside.
How Fast will I receive my sign? - We process and ship thousands of orders on a daily basis with a typical 2-5 business day turnaround.
What is the purpose of this sign? - It is intended to be used as Wall Art Decor.